Mandatory Refund Turnaround Notice:
All approved refund claims are processed within 5 to 7 business days directly back to the customer's original payment method (Bank Account, UPI ID, or Card).

1. Scope & Objective

This Refund and Cancellation Policy applies to all digital template and guide purchases made on https://ramjimishra.shop, operated by RAMJI MISHRA ("Merchant", "We", "Us"). We are committed to transparency and compliance with all Indian consumer protection norms.

2. Cancellation Policy

Customers may request cancellation within 24 hours of purchase if the digital access link or template duplicate URL has not been opened or downloaded. If files have already been accessed, requests will be addressed under the refund criteria below.

3. Eligibility for Refund

You are fully eligible for a 100% refund under any of the following circumstances:

  • Non-Delivery of Access Link: If your payment was deducted but you did not receive your delivery email within 2 hours, and our support team is unable to manually deliver the link within 12 hours of notification.
  • Duplicate Transaction: In case of accidental double debits or duplicate orders resulting from network delays during payment processing.
  • Corrupted or Inaccessible Deliverable: If a downloaded file is corrupted or a template duplicate link is invalid and cannot be resolved by our support within 24 hours.

4. Non-Refundable Scenarios

  • Change of mind after the digital file or Notion template has been duplicated or downloaded.
  • Failure to have free software installed (such as a standard web browser, PDF viewer, or free Notion account).

5. Refund Processing Timelines & Modes

Once your refund claim is validated by our accounts desk:

  • Turnaround: Funds are released back to your original payment instrument within 5 to 7 business days.
  • Method: The refund is credited back to the exact payment method used during checkout (UPI, Credit/Debit Card, or Net Banking).

6. How to Request a Refund

Email us at [email protected] with:

  • Your Order Reference ID (e.g. ORD-2026-XXXXX)
  • Customer name and email used during checkout
  • Brief description of the issue or payment screenshot

Our support desk will acknowledge your request within 2 to 4 business hours.

7. Grievance Officer

Name: RAMJI MISHRA
Address: Plot No. 42, Sector 62, Electronic City, Noida, Uttar Pradesh - 201309, India
Email: [email protected]
Phone: +91 98712 34567